Privacy Policy

Rocky Mountain RV Service & Trailer Repair | Great West Trailer Parts & Service | FastLane Mobile Tires | Imagination Fabrication & Welding

Last Updated: August 12, 2026

Rocky Mountain RV Group operates four affiliated brands — Rocky Mountain RV Service & Trailer Repair, Great West Trailer Parts & Service, FastLane Mobile Tires, and Imagination Fabrication & Welding — each a trade name (d/b/a) of Rocky Mountain Mobile RV Repair, LLC ("Rocky Mountain RV Group," "we," "us," or "our"). This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices available to you when you visit our websites, call or text one of our shops, or use our services. Rocky Mountain RV Group does not sell your personal information.

This Privacy Policy applies to all four Rocky Mountain RV Group brands, which share common ownership, administrative staff, and service systems:

• Rocky Mountain RV Service & Trailer Repair — RV and trailer mechanical repair, detailing, and inspections for motorhomes, travel trailers, fifth wheels, toy haulers, and pop-up campers.
• Great West Trailer Parts & Service (Great West Services) — Heavy trailer repair, fleet maintenance, welding, axle and suspension work, brake systems, and DOT safety inspections for commercial and agricultural trailer operators.
• FastLane Mobile Tires — Mobile tire replacement, installation, and emergency roadside tire service for commercial fleets and personal vehicles.
• Imagination Fabrication & Welding — Structural welding and custom metal fabrication, supporting the other three brands and serving outside commercial and residential clients directly.

This policy governs personal information collected by any of these brands, whether through their websites, by phone or text, or in person.

No. Rocky Mountain RV Group does not sell, rent, lease, or trade your personal information to any third party for monetary or other valuable consideration. This includes your contact details, vehicle or project records, payment information, and text messaging consent data. We share information only with the service providers described in this policy, and strictly for the purpose of operating our business.

Rocky Mountain RV Group collects personal information directly from you and through the software platforms we use to run our operations:

• Contact Information: Name, mailing address, phone number, and email address, provided when you schedule service, request a estimate, or contact us.
• Vehicle & Project Information: Vehicle/trailer make, model, year, and VIN; project specifications and material requirements for fabrication work; service records, repair history, and technician notes.
• Payment & Billing Information: Invoices, transaction records, and billing addresses. Full credit card numbers are processed directly by our PCI-compliant payment processors and are never stored on our servers.
• Communications Data: Records of calls, emails, and text messages exchanged through our shop management software, including appointment confirmations, status updates, estimates, and repair photos.
• Website Usage Data: IP addresses, browser types, operating systems, referring URLs, and interaction data collected automatically via cookies and analytics tools.

We use your personal information to deliver our services, maintain operational records, and communicate effectively:

• Scheduling, dispatching, and managing mobile and shop service appointments.
• Generating estimates, job orders, invoices, and accounting records.
• Sending transactional text messages, phone updates, and repair progress photos.
• Responding to customer service requests and warranty inquiries.
• Sending optional promotional updates or seasonal maintenance reminders (only with explicit opt-in consent).
• Analyzing website performance and security.
• Complying with applicable state, federal, tax, and transport safety regulations.

Rocky Mountain RV Group uses text messaging through our shop management systems to communicate service updates. Messages identify the relevant brand (e.g., Rocky Mountain RV Service & Trailer Repair or FastLane Mobile Tires).

• Transactional SMS: By providing your phone number and requesting service, you consent to receive non-marketing text messages related to appointment confirmations, technician dispatch, repair status, photos, estimates, and billing.
• Marketing SMS: You will only receive promotional texts or seasonal reminders if you explicitly opt in. Consent to receive marketing text messages is not a condition of purchasing any goods or services.
• Rates & Frequency: Message frequency varies based on active job status. Standard message and data rates may apply depending on your mobile carrier.
• Opt-Out & Help: Reply STOP to any text message to opt out immediately. Reply HELP for assistance, or contact us directly at (720) 249-7320. We honor opt-out requests submitted via any reasonable communication method.
• SMS Privacy Safeguard: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We share necessary personal data with trusted vendor categories to operate our business. These vendors are legally restricted from using or selling your data for any independent purpose:

• Field Service & Shop Management Software: For scheduling, dispatching, work order tracking, and invoicing.
• Business Telephony & SMS Gateway Providers: For managing shop communications and automated appointment alerts.
• Payment Processors: For secure credit card and electronic payment processing.
• Accounting & Financial Platforms: For corporate bookkeeping, auditing, and tax compliance.
• Website Hosting & Analytics Providers: For maintaining web infrastructure and site security.

We may also disclose information if required by law, court order, subpoena, or to protect the safety, rights, or property of Rocky Mountain RV Group, our employees, or the public.

Our websites use essential cookies for core functionality and analytical cookies (such as Google Analytics) to help us understand site usage and improve performance. You can control or block cookies through your browser settings. Recognizing browser-based opt-out signals, such as the Global Privacy Control (GPC), will automatically limit non-essential tracking cookies where technically supported.

We maintain administrative, technical, and physical security measures designed to protect personal information against unauthorized access, loss, or alteration. Data is retained only as long as necessary to fulfill service agreements, manage warranty records, meet tax requirements, and fulfill statutory recordkeeping obligations.

• Text Opt-Out: Reply STOP to any SMS or call (720) 249-7320.
• Email Unsubscribe: Click the "Unsubscribe" link at the bottom of any marketing email.
• Access, Correction, or Deletion: You may contact us at any time to request access to, correction of, or deletion of your personal data.

Colorado Privacy Act (CPA) Notice: While Rocky Mountain RV Group does not currently meet the statutory revenue or consumer data volume thresholds that mandate compliance with the Colorado Privacy Act, we voluntarily uphold the core principles of data transparency and honor consumer privacy choices in good faith.

Our websites and services are intended for adult consumers and fleet managers. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has submitted personal data, we will remove it immediately.

Our websites may link to external websites (e.g., trailer parts manufacturers or equipment vendors). We are not responsible for the content or privacy practices of external third-party sites.

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date.

For questions, privacy requests, or concerns regarding any of our brands, please contact our centralized administration office:

Rocky Mountain RV Group

5380 Tennyson Street, Unit G

Denver, CO 80212

Phone: (720) 249-7320

Email: Connect@RockyMountainRVService.com

Rocky Mountain RV Service & Trailer Repair, Great West Trailer Parts & Service (Great West Services), FastLane Mobile Tires, and Imagination Fabrication & Welding are registered trade names (d/b/a) of Rocky Mountain Mobile RV Repair, LLC.